12b FAQ — All Your Questions Answered

Each person may only open one account. Having multiple accounts violates 12b's policy and may result in all accounts being suspended. If you already have an account, please go directly to Log In here.

On the login page, click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Use that OTP to verify your identity and set a new password. If your mobile number has changed, email support@12b.plus directly.

Yes, KYC verification is required for large withdrawals. You'll typically need to upload a photo of your National ID or passport. Once verified, your withdrawal limit increases and your account security is strengthened. Verification is usually completed within 24 hours.

You must be at least 18 years old to register with 12b. Registrations from users under 18 are not accepted. We are committed to responsible gaming — to learn more, visit Responsible Gaming Page.

If your account is suspended, email support@12b.plus and ask for the reason. Suspensions are typically due to unusual login activity or a terms violation. The support team will investigate and get back to you with a resolution within 48 hours.

12b supports deposits and withdrawals via Mobile Pay, Nagad, and Rocket — three of Bangladesh's most popular mobile banking services. Bank transfer is also available. All methods are fast, secure, and completely fee-free.

The minimum deposit on 12b is just ৳500. This applies across all supported methods — Mobile Pay, Nagad, and Rocket. New users receive a welcome bonus on their first deposit, so go ahead and make that first deposit as soon as you can.

Deposits made via Mobile Pay, Nagad, or Rocket are typically credited to your balance within 1–5 minutes. If more than 15 minutes have passed and the amount has already been deducted from your mobile account, please contact support with your transaction ID.

Most withdrawal requests are processed within 15–30 minutes. Accounts with completed KYC verification enjoy even faster withdrawals. During peak hours, processing may take up to 24 hours. The minimum withdrawal amount is ৳1,000.

If a deposit fails, your funds are typically returned to your mobile banking account within 24–72 hours. If the amount has not been refunded after 72 hours, please contact support@12b.plus with your transaction reference number.

12b does not charge any withdrawal fees. However, mobile banking services may apply their own small transaction fees. Please refer to the terms and conditions of Mobile Pay/Nagad/Rocket for details.

New users receive a welcome bonus on their first deposit after registering with 12b. The bonus amount and terms may change from time to time. To view the current offer, Promotions Page Visit the page. If you have a promo code at the time of registration, make sure to enter it to claim your bonus.

A wagering requirement means you need to place a certain amount in bets before you can withdraw bonus funds. For example, a 10x wager on a ৳1,000 bonus means you must bet a total of ৳10,000. Wagering clears faster when you play casino slots and live games. For full terms, Terms & Conditions See on page.

To use a voucher code, log in and then Voucher Page Go to the voucher page, enter the code in the designated field, and click "Apply." If successful, the bonus will be credited to your balance instantly. Each voucher code can only be used once.

The daily reload bonus activates at a set time each day and typically applies to your first deposit of the day. The offer is only available for a limited window, so log in each morning to check. To view the current offer, Promotions View page.

12b offers betting on cricket, football, tennis, badminton, kabaddi, and more than 20 other sports. We also feature Live Casino, slots, poker, and virtual games. To explore all betting options, On the Bet page Go to or Betting Guide Read more.

Live betting means placing bets in real time while a match is in progress. Odds shift constantly based on how the game unfolds, and you can make your decision at any moment. Since odds change very quickly in live betting, fast decision-making is key. To learn more, Analysis Page View.

If a match is cancelled or postponed, your stake is generally refunded in full. Different rules may apply if the match was partially played. Cancellation policies vary by sport — for more details, Terms & Conditions Read more.

The minimum bet at 12b generally starts from ৳100. Maximum limits vary by game and event, with higher limits typically available for major matches. Check the details of each betting market for specific limits.

An accumulator or parlay bet lets you combine multiple matches into a single wager. If all selections win, the odds multiply and the payout can be massive. However, losing just one match means losing the entire bet. This high-risk, high-reward approach is best suited for experienced bettors.

Yes, 12b uses SSL encryption to keep all your information secure. We never sell personal data to third parties. For more details, please see our Privacy Policy Read more.

After logging in, go to Account Settings and click on "Security". From there, enable "Two-Factor Authentication". Each time you log in, a one-time OTP will be sent to your mobile. Keeping this on significantly improves the security of your account.

If you notice suspicious activity on your account — such as unrecognized logins or transactions — change your password immediately and contact us at support@12b.plus. Our support team will act quickly to secure your account. Please note that 12b will never ask for your password by phone or SMS.

A strong password should be at least 8 characters long and include a mix of uppercase and lowercase letters, numbers, and special characters (!@#$). Avoid using your name, date of birth, or common words. It's good practice to update your password every 3 months.

The 12b app is available directly from Download Page Available for download. Android users need to download and install the APK file. Before installing, go to your phone's settings and enable "Install from unknown sources." iOS users can access 12b directly through their browser.

First, make sure your phone has enough storage space (at least 100MB). Check that "Unknown sources" is enabled under Settings → Security. Try downloading the APK file again. If the issue persists, check your Android version — the 12b app requires Android 6.0 or higher.

Start by checking your internet connection. Clear your browser's cache and cookies, then try a different browser or device. If you're using a VPN, turn it off. If the issue continues, contact support — it's usually resolved within 1–2 hours.

You'll receive an in-app notification when a new update is available, or you can check the Visit the download page A new APK is available. You can install it directly over the existing version without uninstalling — your account and data will remain intact. Always using the latest version ensures the best performance.